v333 Privacy Policy — How We Handle Your Data

1. Who We Are

v333 is an online entertainment and sports betting platform operated for the benefit of players based in Bangladesh. The platform is accessible at v333.io and provides a range of products including cricket sports betting, live casino, slots, bingo, and card games such as Single Deck Blackjack.

For the purposes of this Privacy Policy, v333 acts as the data controller — meaning we determine why and how your personal data is processed. All enquiries regarding data and privacy matters should be directed to our support team at [email protected].

2. Scope of This Policy

This Privacy Policy covers all personal data that v333 collects and processes in connection with:

• The creation and management of your v333 account;
• Your use of any game, sports betting market, or other product on the platform;
• Deposits, withdrawals, and other financial transactions carried out via bKash, Nagad, Rocket, Upay, or any other accepted payment method;
• Communications you send to or receive from v333 customer support;
• Your browsing behaviour on the v333 website and applications;
• Any marketing communications you receive from v333, where consent has been provided.

This policy does not apply to the data practices of any third-party service provider, payment processor, or game studio whose services are accessed through the v333 platform. Those parties operate under their own independent privacy policies.

3. Data We Collect

The categories of personal data v333 may collect are set out below. Not all categories will apply to every player; the data collected depends on how you use the platform.

3.1 Identity and Registration Data

• Full legal name
• Date of birth
• Gender (where provided)
• Username
• National Identity Card (NID) number or passport number (collected during KYC verification)
• Copies of identity documents submitted for KYC purposes

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (district, city, division — e.g., Dhaka, Chittagong, Sylhet)

3.3 Financial Data

• bKash, Nagad, Rocket, or Upay mobile account number used for deposits and withdrawals
• Transaction history (deposits, withdrawals, amounts in BDT)
• Account balance information

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Session duration and login timestamps (Bangladesh Standard Time, UTC+6)
• Pages visited, games played, and features used on the platform
• Referring website or source (where applicable)

3.5 Communications Data

• Content of messages sent to or received from v333 customer support
• Records of any complaints or disputes raised by you
• Your communication preferences (e.g., whether you have opted into promotional emails)

3.6 Responsible Gaming Data

• Deposit limits, session time limits, and self-exclusion settings you have configured
• Records of any responsible gaming interventions applied to your account

4. How We Collect Data

v333 collects personal data through the following means:

• Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings.
• Automatically through cookies, server logs, and similar technologies when you access and interact with the v333 website or application. See Section 8 for our full cookies policy.
• From payment processors such as bKash, Nagad, Rocket, and Upay when you initiate a financial transaction. These processors share transaction confirmation data with v333 to enable accurate crediting of your balance.
• From identity verification providers engaged to assist with KYC checks, who may confirm the validity of documents you have submitted.
• From fraud prevention and security services that provide risk signals associated with IP addresses, devices, or financial instruments.

5. Why We Process Your Data

v333 processes your personal data for the following purposes:

Purpose	Data Categories Used
Registering and managing your v333 account	Identity, Contact
Verifying your age and identity (KYC)	Identity, Contact
Processing deposits and withdrawals in BDT	Financial, Identity
Delivering games, sports betting, and platform features	Identity, Technical & Usage
Providing customer support and resolving disputes	Identity, Contact, Communications
Detecting and preventing fraud and money laundering	Identity, Financial, Technical & Usage
Operating responsible gaming tools and monitoring player welfare	Identity, Financial, Responsible Gaming
Sending promotional communications (where consent given)	Contact, Communications
Improving platform performance and user experience	Technical & Usage
Complying with legal and regulatory obligations	All categories as required

6. Legal Bases for Processing

v333 processes personal data on one or more of the following legal bases:

• Performance of a contract: Processing is necessary to deliver the services described in our Terms & Conditions — including account registration, payment processing, and game delivery.
• Legal obligation: Processing is required to comply with applicable legal requirements, including anti-money laundering obligations, age verification duties, and fraud reporting requirements.
• Legitimate interests: Processing is necessary for v333's legitimate interests in preventing fraud, securing the platform, improving services, and managing the business — provided those interests are not overridden by your own rights and interests.
• Consent: For specific processing activities such as direct marketing communications, v333 relies on your freely given and informed consent. You may withdraw consent at any time by contacting support at [email protected].

7. Sharing Your Data

v333 does not sell your personal data. We share personal data with third parties only where necessary and only in the following circumstances:

• Payment processors (bKash, Nagad, Rocket, Upay): We share the minimum account and transaction data required to process your deposits and withdrawals.
• Identity verification providers: We share identity document data with accredited KYC service providers to fulfil our age and identity verification obligations.
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): Your account identifier and session data are shared as required to deliver the games you play. Game providers operate under their own privacy policies.
• Fraud prevention and security services: We share technical data such as IP addresses and device identifiers with fraud prevention services where there is a legitimate security need.
• Legal and regulatory authorities: Where required by applicable law or by a valid order from a competent authority, v333 will disclose personal data. We will, where legally permissible, notify you of such a disclosure.
• Professional advisers: Lawyers, auditors, and insurers may access personal data to the extent necessary for them to provide their professional services to v333, under strict confidentiality obligations.

8. Cookies & Tracking Technologies

v333 uses cookies and similar tracking technologies on its website to ensure the platform functions correctly and to improve your experience. The categories of cookies we use are as follows:

• Strictly necessary cookies: These are essential for the platform to operate. They enable functions such as maintaining your login session and remembering your account preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors use the v333 website — such as which pages are visited most frequently and how long sessions last. This information is used to improve platform performance.
• Functionality cookies: These cookies remember choices you make (such as your preferred language or display settings) to personalise your experience.
• Targeting and preference cookies: Where you have given consent, these cookies are used to deliver relevant promotional information about v333 products. You may withdraw consent to this category at any time.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the v333 platform.

9. Data Retention

v333 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years following the resolution of each matter.
• Technical and usage data: Retained in identifiable form for up to twelve (12) months, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following any withdrawal of consent, to demonstrate compliance.

When personal data is no longer required, v333 will securely delete or anonymise it in a manner that prevents recovery or reconstruction.

10. Data Security

v333 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and v333 servers;
• Encryption of sensitive data fields (including identity document scans and financial account details) at rest;
• Access controls that restrict internal access to personal data on a strict need-to-know basis;
• Regular security assessments of our systems and infrastructure;
• Staff training on data handling and information security responsibilities;
• Incident response procedures to detect, contain, and report any data security events in a timely manner.

11. Your Rights

As a v333 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We aim to respond to all data rights requests within thirty (30) days.

• Right of access: You may request a copy of the personal data v333 holds about you, along with information about how it is being used.
• Right to rectification: You may request that any inaccurate or incomplete personal data held by v333 be corrected or completed without undue delay.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: In certain circumstances, you may request that v333 temporarily suspend the processing of your personal data — for example, while the accuracy of the data is being verified.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that v333 provide your personal data in a structured, machine-readable format.
• Right to object: You may object to processing carried out on the basis of v333's legitimate interests. v333 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

12. Children & Minors

If you are a parent or guardian and believe that a minor in your care has registered a v333 account or provided personal data to us, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action.

13. Third-Party Links

The v333 platform may contain references to third-party service providers such as game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) or payment processors (bKash, Nagad, Rocket, Upay). These parties operate their own independent platforms, websites, and privacy policies.

v333 is not responsible for the privacy practices, data handling, or content of any third-party service. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of the v333 platform.

14. Changes to This Policy

v333 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where any update is material, v333 will provide advance notice via the email address registered to your account and/or via a prominent notice on the platform.

The effective date at the top of this policy will be updated whenever a new version is published. Your continued use of the v333 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way v333 handles your personal data, please contact our team using the details below. We are available around the clock to assist all players across Bangladesh.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Language: English
• Service Areas: Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur & Mymensingh

v333 aims to acknowledge all privacy-related enquiries within two (2) hours and to resolve them fully within fifteen (15) business days of receipt. Where a request is particularly complex or involves a large volume of data, we will notify you within the initial fifteen-day window if additional time is required.